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Expert Assessment of the Quality of Electrical Installation Work at the Enterprises in the Sphere of Engineering Services
Trachenko L. A.

Trachenko, Liudmyla A. (2019) “Expert Assessment of the Quality of Electrical Installation Work at the Enterprises in the Sphere of Engineering Services.” Business Inform 11:222–228.
https://doi.org/10.32983/2222-4459-2019-11-222-228

Section: Economics of Enterprise

UDC 65.018:338.46

Abstract:
The article is aimed at defining the methodological and practical aspects of conducting an expert assessment of the quality of electrical installation work on the assembly of electrical equipment in companies in the sphere of engineering services in order to improve the quality management systems and activities of enterprises in general. The article proves that modern approaches and methods of quality management at the enterprises in the sphere of engineering services are inextricably linked with the creation of holistic and effective quality management systems in the context of the requirements of the international standard ISO 9001:2015, which are built upon three components: assessment, monitoring and control, the most important among them being the assessment. It is noted that the performance of electrical installation work is one of the business processes in the engineering enterprise of the energy sector, so ensuring the proper quality and meeting the needs and expectations of the customers of the work is a priority for the company’s management. The algorithm for the assembly of electrical equipment has been defined, operational procedures have been developed at each stage of their implementation and in order to effectively assess the quality. An expert assessment of the quality of electrical installation work is carried out using the Ishikawa diagram, the checklist and the Pareto diagram; important information is obtained for the management of an engineering enterprise as to making managerial decisions directed towards improving the quality of work. The feasibility of applying the methodological and practical aspects of the expert assessment of quality concerning any work/services at the enterprises in the sphere of engineering services is substantiated.

Keywords: quality management system, standard ISO 9001:2015, engineering services, electrical installation work, execution algorithm, operating procedures, quality assessment, Ishikawa diagram, Pareto diagram.

Fig.: 4. Tabl.: 3. Bibl.: 8.

Trachenko Liudmyla A. – Candidate of Sciences (Economics), Associate Professor, Associate Professor, Department of Examination of Goods and Services, Odesa National Economic University (8 Preobrazhenska Str., Odesa, 65082, Ukraine)
Email: [email protected]

List of references in article

Kopecky, M. “Effectively Manage Your Quality Complaints“. The Quality Assurance Journal, vol. 13, no. 1-2 (2010): 33-36.
Mauch, P. D. Quality Management: Theory and Application. Geneva: CRC Press, 2015.
Systemy upravlinnia yakistiu. Vymohy: DSTU ISO 9001:2015 (ISO 9001:2015, IDT) [Quality Management Systems. Requirements: DSTU ISO 9001:2015 (ISO 9001:2015, IDT)]. Kyiv: DP «UkrNDNTs», 2016.
Trachenko, L. A. Systemy upravlinnia yakistiu pidpryiemstv sfery inzhynirynhu [Systems of Quality Management of Enterprises in the Field of Engineering]. Odesa: VD «Helvetyka», 2019.
Sukhinin, D. “Suchasnyi stan zastosuvannia otsiniuvannia, monitorynhu ta kontroliu v systemi upravlinnia yakistiu mistsevykh posluh v Ukraini: osnovni problemy ta stratehichni priorytety“ [Current State of Application of Evaluation, Monitoring and Control in the Quality Management System of Local Services in Ukraine: Main Problems and Strategic Priorities]. Visnyk Natsionalnoi akademii derzhavnoho upravlinnia pry Prezydentovi Ukrainy, no. 2 (2013): 139-147.
Krasnikova, O. S. “Systema upravlinnia yakistiu yak faktor pidvyshchennia konkurentospromozhnosti pidpryiemstva“ [Quality Management System as a Factor of Increasing the Competitiveness of the Enterprise]. Upravlinnia rozvytkom, no. 12 (2013): 82-84.
Kuznetsova, I. O. “Inzhynirynh v protsesi upravlinnia diialnistiu pidpryiemstva“ [Engineering in the Process of Enterprise Activity Management]. Visnyk sotsialno-ekonomichnykh doslidzhen, no. 1 (2014): 216-223.
Trachenko, L. A. Inzhynirynhovi posluhy yak obiekt tovaroznavstva: ekspertne otsiniuvannia yakosti [Engineering Services as an Object of Commodity Research: Expert Quality Assessment]. Odesa: Atlant, 2014.

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