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Methodologies for Assessing the Efficiency of Business Process Management in the Context of Digital Transformation
Mazhnyk L. O., Tiesheva L. V., Shteymiller I. O.

Mazhnyk, Lidiia O., Tiesheva, Larysa V., and Shteymiller, Iryna O. (2025) “Methodologies for Assessing the Efficiency of Business Process Management in the Context of Digital Transformation.” Business Inform 12:169–176.
https://doi.org/10.32983/2222-4459-2025-12-169-176

Section: Information Technologies in the Economy

Article is written in Ukrainian
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UDC 658.012.2:004

Abstract:
The digital transformation of enterprises triggers profound structural, technological, and managerial changes that directly impact the organization and effectiveness of business processes. In the context of the emerging digital economy and the increasing role of information technologies, enterprises are compelled to reconsider traditional management approaches, focusing on automation, integration of information systems, and the use of large data sets and real-time analytics. Under these conditions, the issue of scientifically grounded assessment of business process management efficiency becomes particularly relevant, as the quality and effectiveness of business processes determine an enterprise’s capacity for adaptation, innovative development, and securing competitive advantages. Traditional methodologies for assessing the efficiency of business processes, primarily focused on financial results, costs, and productivity, do not fully capture the outcomes of digital transformations. Digital transformation alters the logic of value creation, the nature of customer interactions, the speed of managerial decision-making, and the role of data in the management process. This article provides a comprehensive analysis of the theoretical and methodological approaches to evaluating the efficiency of organizing business processes in the context of digital transformation. The authors synthesize classical and modern evaluation methodologies, including KPI, Balanced Scorecard, Lean, Six Sigma, Business Process Management, Process Mining, as well as ERP and CRM system tools. The aim of the article is to generalize and develop scientific and methodological approaches to assessing the efficiency of business process organization in the context of digital transformation, and to substantiate an integrated methodological assessment model that combines strategic, operational, and digital management levels. The scientific novelty of the study lies in the formation of an integrated approach to evaluating business process effectiveness, taking into account digital performance criteria. The practical significance of the results obtained lies in their potential application in the development and implementation of systems for monitoring the digital efficiency of enterprise activities.

Keywords: business processes, digital transformation, efficiency, assessment, KPI, BPM, digital technologies.

Fig.: 1. Tabl.: 1. Bibl.: 15.

Mazhnyk Lidiia O. – Candidate of Sciences (Economics), Associate Professor, Department of Management, Logistics and Innovations, Simon Kuznets Kharkiv National University of Economics (9a Nauky Ave., Kharkiv, 61166, Ukraine)
Email: [email protected]
Tiesheva Larysa V. – Doctor of Sciences (Economics), Professor, Professor, Department of Economics and Management, V. N. Karazin Kharkiv National University (4 Svobody Square, Kharkіv, 61022, Ukraine)
Email: [email protected]
Shteymiller Iryna O. – Candidate of Sciences (Pedagogy), Associate Professor, Associate Professor, Department of Economics and Management, V. N. Karazin Kharkiv National University (4 Svobody Square, Kharkіv, 61022, Ukraine)
Email: [email protected]

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