BUSINESS INFORM JOURNAL.

УКР

ENG

Search:

REGISTRATION CERTIFICATE

KV #19905-9705 PR dated 02.04.2013.

FOUNDERS

RESEARCH CENTRE FOR INDUSTRIAL DEVELOPMENT PROBLEMS of NAS (KHARKIV, UKRAINE)

According to the decision No. 802 of the National Council of Television and Radio Broadcasting of Ukraine dated 14.03.2024, is registered as a subject in the field of print media.
ID R30-03156

PUBLISHER

Liburkina L. M.

SITE SECTIONS

The Impact of Electronic Services on the Development of Information, Reference and Consulting Work of the State Tax Service of Ukraine
Tuchak T. V., Bratunets Y. Y.

Tuchak, Tetiana V., and Bratunets, Yuliia Yu. (2023) “The Impact of Electronic Services on the Development of Information, Reference and Consulting Work of the State Tax Service of Ukraine.” Business Inform 10:125–131.
https://doi.org/10.32983/2222-4459-2023-10-125-131

Section: Information Technologies in the Economy

Article is written in Ukrainian
Downloads/views: 0

Download article (pdf) -

UDC 336.225

Abstract:
The article is aimed at a thorough analysis and study of the impact of electronic services on the development of information, reference and consulting work of the State Tax Service of Ukraine (STS). As part of the study, a detailed assessment of the functioning of the main electronic services providing information, reference and consulting services was carried out. In particular, such platforms as PIR (public information resource), communication tax platform, taxpayer’s electronic cabinet and register of individual tax consultations were analyzed. In the course of the analysis, it was found that over the past five years there has been a significant increase in the activity of visits to electronic services, which indicates that taxpayers are moving to the use of electronic means of obtaining information, reference and consulting services. One of the factors contributing to this transition is the convenience and speed of access to the necessary information. Additionally, there is an increase in the quality of service, a reduction in costs, as well as an increase in transparency and trust through the use of electronic services. On the basis of the carried out analysis, the key reasons for the positive impact of electronic services on the development of information, reference and consulting work of the State Tax Service of Ukraine have been allocated. In addition to these advantages, electronic services help to increase the efficiency of data exchange between taxpayers and the tax authority. The conclusions emphasize the importance of further development of electronic services in the field of taxation and indicate the potential for improving and expanding the functionality of existing platforms. Further research should be aimed at identifying new opportunities and optimizing electronic services to meet taxpayers’ needs for access to information and advice as efficiently as possible.

Keywords: PIR, electronic services, communication tax platform, electronic taxpayer’s office, register of individual tax consultations.

Fig.: 7. Bibl.: 10.

Tuchak Tetiana V. – Candidate of Sciences (Economics), Associate Professor, Associate Professor, Department of Tax Administration, State Tax University (31 Universytetska Str., Irpin, Kyiv region, 08205, Ukraine)
Email: [email protected]
Bratunets Yuliia Yu. – Student, State Tax University (31 Universytetska Str., Irpin, Kyiv region, 08205, Ukraine)
Email: [email protected]

List of references in article

Medynska, T. V., and Nohinova, N. M. “Tsyfrovizatsiia orhaniv podatkovoho administruvannia v konteksti suchasnykh vyklykiv i zahroz“ [Digitalization of Tax Administration Bodies in the Context of Current Challenges and Threats]. Naukovi zapysky Natsionalnoho universytetu «Ostrozka akademiia». Seriia «Ekonomika», no. 24 (2022): 90-96. DOI: https://doi.org/10.25264/2311-5149-2022-24(52)-90-96
Zahalnodostupnyi informatsiino-dovidkovyi resurs Derzhavna podatkova sluzhba Ukrainy. https://zir.tax.gov.ua/
“Ofitsiini dani DPS Ukrainy“ [Official Data of the State Tax Service of Ukraine]. https://tax.gov.ua/
“Shcho take komunikatsiina podatkova platforma ta yak vona pratsiuie?“ [What Is the Communication Tax Platform and How Does It Work?]. https://kyiv.tax.gov.ua/media-ark/news-ark/617310.html
“Zvity pro robotu DPS Ukrainy za 2018-2022 roky“ [Reports on the Work of the State Tax Service of Ukraine for 2018-2022]. https://tax.gov.ua/diyalnist-/plani-ta-zviti-roboti-/
E-kabinet. https://tax.gov.ua/baneryi/onlayn-navchannya/e-kabinet/funktsional-e-kabinetu/instruktivni-materiali/
“Reiestr indyvidualnykh podatkovykh konsultatsii“ [Register of Individual Tax Consultations]. https://cabinet.tax.gov.ua/registers/ipk
“Otsinka diialnosti DPS“ [Evaluation of the Activities of the State Tax Service]. https://tax.gov.ua/media-tsentr/prezentatsiyni-materiali/654759.html
Zaharii, V. K., Kovalchuk, T. H., and Synilnyk, V. V. “Priorytetnist rozvytku tsyfrovoi ekonomiky dlia Ukrainy“ [Priority of Digital Economy Development for Ukraine]. Pryazovskyi ekonomichnyi visnyk. 2019. http://pev.kpu.zp.ua/journals/2019/2_13_uk/13.pdf
Zhyhalkevych, Zh. M., and Zalutskyi, R. O. “Didzhytalizatsiia yak osnovnyi faktor rozvytku biznes-struktur“ [Digitalization as the Main Factor of Business Structures Development]. Efektyvna ekonomika, no. 11 (2020). DOI: https://doi.org/10.32702/2307-2105-2020.11.97

FOR AUTHORS

License Contract

Conditions of Publication

Article Requirements

Regulations on Peer-Reviewing

Publication Contract

Current Issue

Frequently asked questions

INFORMATION

The Plan of Scientific Conferences

OUR PARTNERS

Journal «The Problems of Economy»

The site and its metadata are licensed under CC BY-SA.

Write to webmaster