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Evaluating the Influence of Individual and Psychological Qualities of Employees on the Nature of Interpersonal Relations
Rudakova S. H., Shchetinina L. V., Danylevych N. S., Burlachenko O. O.

Rudakova, Svitlana H. et al. (2024) “Evaluating the Influence of Individual and Psychological Qualities of Employees on the Nature of Interpersonal Relations.” Business Inform 1:437–444.
https://doi.org/10.32983/2222-4459-2024-1-437-444

Section: Management and Marketing

Article is written in Ukrainian
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UDC 316.4

Abstract:
The aim of the article is to substantiate the importance of individual psychological qualities in the interaction between employees and evaluate their impact on the nature of interpersonal relations. The importance of certain individual psychological qualities for the emergence of sympathies between participants in the interaction is substantiated, namely: empathy; communication skills; tolerance for differences; ability to cooperate; responsibility. A methodical approach to assessing the presence of these qualities in team members has been developed. It involves identifying the most common manifestations of individual psychological qualities important for relationships, as well as assessing the degree of their expression in employees. A methodology for assessing the potential for improving interpersonal relations in an organization has been proposed. To determine the potential, the percentage of employees who chose the «no» option is multiplied by +1, and the percentage of employees who chose the «difficult to answer» option is multiplied by +0.5. Further, the results of the calculation for all questions about the nature of interpersonal relations are summed up and the percentage by which the nature of interpersonal relations can be improved is determined. According to the results of a survey of employees of one of the domestic research organizations, the most relevant areas of their improvement have been identified as follows: firstly, it is necessary to develop such qualities of employees as: empathy, communication skills and the ability to cooperate, and maintain all other qualities at a high level; secondly, to create conditions for informal communication; thirdly, to develop the ability to resolve conflicts between employees; fourthly, to promote employees’ understanding of their own contribution to the work of the organization; fifth, establish change management processes in the organization.

Keywords: social and psychological climate, compatibility of team members, staff management, conflict, individual psychological qualities.

Fig.: 5. Tabl.: 1. Formulae: 5. Bibl.: 12.

Rudakova Svitlana H. – Candidate of Sciences (Engineering), Associate Professor, Associate Professor, Department of Socio-Economics and Personnel Management, Kyiv National Economic University named after Vadym Hetman (54/1 Beresteiskyi Ave., Kyiv, 03057, Ukraine)
Email: [email protected]
Shchetinina Liudmyla V. – Candidate of Sciences (Economics), Associate Professor, Associate Professor, Department of Socio-Economics and Personnel Management, Kyiv National Economic University named after Vadym Hetman (54/1 Beresteiskyi Ave., Kyiv, 03057, Ukraine)
Email: [email protected]
Danylevych Nataliia S. – Candidate of Sciences (Engineering), Associate Professor, Associate Professor, Department of Socio-Economics and Personnel Management, Kyiv National Economic University named after Vadym Hetman (54/1 Beresteiskyi Ave., Kyiv, 03057, Ukraine)
Email: [email protected]
Burlachenko Olena O. – Student, Kyiv National Economic University named after Vadym Hetman (54/1 Beresteiskyi Ave., Kyiv, 03057, Ukraine)

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