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The Complex of Quality Management Models for Online Educational Courses
Yatsenko R. M., Yakovliev A. A.

Yatsenko, Roman M., and Yakovliev, Anton A. (2024) “The Complex of Quality Management Models for Online Educational Courses.” Business Inform 9:225–233.
https://doi.org/10.32983/2222-4459-2024-9-225-233

Section: Education and Science

Article is written in English
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UDC 005.6:374

Abstract:
Due to the COVID-19 pandemic spread over the world and military operations in Ukraine, the issue of the importance of quality control of online courses has moved from the category of «moderately necessary» to the category of «necessary here and now». Online learning is a very large topic that just cannot be covered by one single paper or study, considering the nature of educational services, their stretching in time and huge variability, combined with the factor of the unique approach of individual teachers to the presentation of the material. Hence, the study designates online courses as one of the measurable entities of online learning, both in terms of statistical information that can be collected from the electronic implementation of online courses on the relevant platform, and owing to the short life cycle of a single online course, allowing for more feedback and the impact adjusted in order to improve. The study presents a complex of mathematical models that provides both a numerical characteristic of the quality of an online course and an algorithm for choosing options for improving the quality of the course, which will reduce the labor intensity of developing and maintaining online courses and increase their attractiveness both in the commercial environment and in the environment of non-profit education. Should commercial use be the case, the proposed set of models can be based on indicators that are important for maximizing profits and minimizing costs, pushing technical quality indicators aside, or vice versa: it would be more necessary to assess quality at all possible levels for courses that are not aimed at direct profit. Thus, the proposed complex of models can become a tool that will help improve the quality of online courses, based on objective indicators; allocate the most ineffective courses; adjust the attention of course developers depending on the purpose when creating a course.

Keywords: online courses, quality of online courses, online learning, mathematical models, complex of quality management models.

Fig.: 1. Bibl.: 14.

Yatsenko Roman M. – Candidate of Sciences (Economics), Associate Professor, Associate Professor, Department of Economic Cybernetics and System Analysis, Simon Kuznets Kharkiv National University of Economics (9a Nauky Ave., Kharkiv, 61166, Ukraine)
Email: [email protected]
Yakovliev Anton A. – Postgraduate Student, Department of Economic Cybernetics and Systems Analysis, Simon Kuznets Kharkiv National University of Economics (9a Nauky Ave., Kharkiv, 61166, Ukraine)
Email: [email protected]

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