УКР ENG

Search:


Email:  
Password:  

 REGISTRATION CERTIFICATE

KV #19905-9705 PR dated 02.04.2013.

 FOUNDERS

RESEARCH CENTRE FOR INDUSTRIAL DEVELOPMENT PROBLEMS of NAS (KHARKIV, UKRAINE)

According to the decision No. 802 of the National Council of Television and Radio Broadcasting of Ukraine dated 14.03.2024, is registered as a subject in the field of print media.
ID R30-03156

 PUBLISHER

Liburkina L. M.

 SITE SECTIONS

Main page

Editorial staff

Editorial policy

Annotated catalogue (2011)

Annotated catalogue (2012)

Annotated catalogue (2013)

Annotated catalogue (2014)

Annotated catalogue (2015)

Annotated catalogue (2016)

Annotated catalogue (2017)

Annotated catalogue (2018)

Annotated catalogue (2019)

Annotated catalogue (2020)

Annotated catalogue (2021)

Annotated catalogue (2022)

Annotated catalogue (2023)

Annotated catalogue (2024)

Thematic sections of the journal

Proceedings of scientific conferences



BUSINESS INFORM №4-2018

The title and content

ABSTRACTS AND INFORMATION ABOUT AUTHORS

52

Section: Information Technologies in the Economy
UDC 330.44
Vasyliv V. B.
The Practical Approaches to the Formation of the Service of Technical Support of the Information System of University (p. 371 - 377)

The article is aimed at analyzing features of technical support of information systems of university, developing models of its improvement on the basis of application of the ITSM concept, and evaluation of practical implementation efficiency. In terms of universities it is substantiated to establish a «client-service provider» relation between the users of the information system of the university and the IT department. Such relations are proposed to be built according to the international standards ITSM and ITIL. The evolution of approaches to the IT services management is considered. It is recommended to introduce Service Desk in the universities. Also it is proposed to build comprehensive support systems in the universities. Benchmarks and performance indicators have been developed to measure the performance of the technical support process. The analysis of advantages and differences in the work of service of technical support, built on the ITSM standards, in comparison with traditional approaches, is provided.
Keywords: educational institution, information system, ITIL Library, ITSM, service approach, IT service, Service Desk.
Fig.: 1. Tabl.: 2. Bibl.: 10.

Vasyliv Volodymyr B. – Candidate of Sciences (Engineering), Associate Professor, Associate Professor, Department of Computer Technologies and Economic Cybernetics, National University of Water and Environmental Engineering (11 Soborna Str., Rivne, 33028, Ukraine)
Email: [email protected]

Article is written in Ukrainian
Downloads/views: 5

Download article (pdf) -

Reference to this article:
Vasyliv, Volodymyr B. (2018) “The Practical Approaches to the Formation of the Service of Technical Support of the Information System of University.” Business Inform 4:371–377.


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 |

 FOR AUTHORS

License Contract

Conditions of Publication

Article Requirements

Regulations on Peer-Reviewing

Publication Contract

Current Issue

Frequently asked questions

 INFORMATION

The Plan of Scientific Conferences


 OUR PARTNERS


Journal «The Problems of Economy»

  © Business Inform, 1992 - 2024 The site and its metadata are licensed under CC BY-SA. Write to webmaster