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BUSINESS INFORM №2-2015The title and content ABSTRACTS AND INFORMATION ABOUT AUTHORS
30
Section: Economics of Enterprise UDC 658.56 Naumenko M. O., Morozova L. V. Managing the Quality of Services of Enterprise (p. 179 - 183)
The article substantiates the need and relevance of management activity at the enterprises in Ukraine to ensure the quality and effectiveness of the provision of services, aimed at increasing the level of meeting the needs of consumers. Market orientation of the economy of Ukraine requires enterprises to adapt not only to the changing market environment, but also to the rate of these changes that can be effectively achieved through implementing the requirements of the international standard for the quality management system. Implementation of the quality management system not only leads to better products, but also contributes to the optimization of business processes of the enterprise as a whole, leading to increased productivity, reduction of dependence on resources, and, consequently, to reducing the cost of production, has a direct influence on the competitiveness of enterprise in the market. Keywords: quality management, quality of services, competitiveness, enterprise Fig.: 2. Formulae: 11. Bibl.: 8. Naumenko Mariia O. – Candidate of Sciences (Economics), Associate Professor, Professor, Department of Management and the War Economy, The National Academy of the National Guard of Ukraine (3 Zakhysnykiv Ukrainy Square, Kharkiv, 61001, Ukraine) Email: [email protected] Morozova Larysa V. – Senior Lecturer, Department of Economic Disciplines, The National Academy of the National Guard of Ukraine (3 Zakhysnykiv Ukrainy Square, Kharkiv, 61001, Ukraine)
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Reference to this article: Naumenko, Mariia O., and Morozova, Larysa V. (2015) “Managing the Quality of Services of Enterprise.” Business Inform 2:179–183.
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