BUSINESS INFORM №12-2016

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Section: Information Technologies in the Economy
UDC 338.47:654.01
Tigarieva V. A.
Developing the Enhanced Telecom Operations Map Model on the Basis of Decomposition of Business Processes (p. 237 - 247)
The article is aimed at the further development of the eTOM model through decomposition of business processes for managing by telecommunications operator at the level of the appropriate structural subdivisions, that is: defining the business processes of telecommunications operator of the level 3. The main characteristics of the еТОМ model are its universality and its openness. The еТОМ model has been detailed by its developers up to the level that provides to preserve its sector-wide nature, but for practical use, one needs to proceed with at least one further stage of decomposition in order to account features of the specific organization. As result of the study, the еТОМ model has been extended, also several business processes of the level 3 have been suggested by the author additionally. The carried out decomposition adds more specificity to the еТОМ model, brings it closer to the direct working processes at enterprise. The obtained detailed eTOM model with the allocated processes of the level 3 can be used in the practical implementation of the process approach for identification and comparison of existing processes, identifying the missed business processes, automation of the production and managerial processes.
Keywords: eTOM model (Enhanced Telecom Operations Map model), conception of business processes, decomposition, business processes of the sphere of communication and informatization
Fig.: 2. Tabl.: 3. Bibl.: 11.

Tigarieva Vira A. – Applicant, Department of Management and Marketing, Odesa National Academy of Telecommunications named after O. S. Popov (1 Kuznechna Str., Odesa, 65029, Ukraine)
Email: [email protected]

Article is written in Ukrainian
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Reference to this article:
Tigarieva, Vira A. (2016) “Developing the Enhanced Telecom Operations Map Model on the Basis of Decomposition of Business Processes.” Business Inform 12:237–247.

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